Shipping policy
Shipping Policy
Solonet.store
Last updated: 21 June 2026
1. Shipping Overview
Solonet.store operates a dropshipping model, meaning your order is shipped directly from our supplier's warehouse to your delivery address. This allows us to offer a wide range of products, but it also means shipping times may be longer than traditional retail.
2. Delivery Times (Europe)
For customers in the European Union and United Kingdom, estimated delivery time is 7 to 15 business days from the date your order is confirmed, depending on the supplier, product, and your exact location.
Please note:
Delivery times are estimates and not guaranteed.
Delays may occur due to customs processing, public holidays, high demand periods, or carrier delays.
Orders with multiple items from different suppliers may arrive in separate packages at different times.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, and chosen shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.
4. Order Processing Time
Orders are typically processed and handed to our shipping partners within 1–3 business days of being placed. You will receive a confirmation email once your order has been dispatched.
5. Tracking Your Order
Once your order ships, you will receive a tracking number by email where available. Please allow up to 48 hours for tracking information to update after dispatch.
6. Customs, Duties, and Taxes
For orders shipped from outside your country of residence, your package may be subject to import duties, taxes, or customs clearance fees imposed by your local customs authority. These charges are the responsibility of the customer and are not included in the order total unless explicitly stated at checkout. We recommend checking with your local customs office for more information before ordering.
7. Incorrect Shipping Information
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders delayed, lost, or misdelivered due to incorrect address information provided by the customer. Contact us as soon as possible at tosifansariltd@gmail.com if you need to correct your address after placing an order.
8. Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at tosifansariltd@gmail.com with your order number, and we will investigate with our shipping partner and supplier.
9. Contact Us
For any shipping-related questions, please contact:
Solonet.store
124 City Road, London, EC1V 2NX, United Kingdom
Email: tosifansariltd@gmail.com