Refund policy

Return and Refund Policy
Solonet.store
Last updated: 21 June 2026
1. Right of Withdrawal (EU/UK Customers)
If you are a consumer based in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and UK Consumer Contracts Regulations 2013.
To exercise this right, you must inform us of your decision before the 14-day period expires by emailing us at tosifansariltd@gmail.com with your order number and a clear statement of your wish to withdraw.
2. Return Period
You have 14 days from the date you receive your goods to notify us of your withdrawal.
After notifying us, you have a further 14 days to send the goods back to us.
3. Condition of Returned Goods
Items must be returned unused, in their original condition and packaging, with all tags and labels attached. Items that are damaged, used, or missing original packaging may not be eligible for a full refund.
4. Return Shipping Costs
Because we operate a dropshipping model, return shipping arrangements may vary by supplier and product origin. Unless the item is faulty, defective, or not as described, the customer is responsible for return shipping costs. We will confirm the correct return address with you by email once you request a return, as this may differ depending on the supplier handling your order.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 days of us receiving the returned goods, or within 14 days of receiving proof that you have sent the item back, whichever is earlier.
Refunds will be made using the same payment method you used for the original purchase, unless otherwise agreed.
Original delivery charges may be refunded only up to the cost of the cheapest standard delivery option we offer.
6. Exceptions to the Right of Withdrawal
In line with EU/UK law, the right of withdrawal does not apply to:
Personalised or custom-made items made to your specifications
Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
Digital content supplied on a durable medium once unsealed
7. Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery at tosifansariltd@gmail.com with photos of the issue and your order number. We will arrange a free replacement, refund, or repair, and will not charge you for return shipping in these cases, in accordance with your statutory rights under the Consumer Rights Act 2015 (UK) and equivalent EU consumer protection laws.
8. Late or Missing Refunds
If you haven't received a refund after the timeframe above, please first check your bank or payment provider, as processing times can vary. If you still have not received it, contact us at tosifansariltd@gmail.com.
9. Contact Us
For any questions about returns or refunds, please contact:
Solonet.store
124 City Road, London, EC1V 2NX, United Kingdom
Email: tosifansariltd@gmail.com